Return & Refund Policy

Effective Date: Feb 01, 2026

At Bloom Nestify, customer satisfaction is our priority. If you are not satisfied with your purchase, you may request a return and refund within 15 days from the date you receive the product.

Instruct

Eligible Return Cases

Exchanges
Return Procedure

Refund Policy

Order Cancellation

Eligible Return Cases

Defective or Incorrect Products

Bloom Nestify takes full responsibility and offers a 100% refund in the following cases:

  • The product you received is different from the model you ordered.
  • The product matches the model ordered but has quality defects or does not match the product description on our website (such as rug thickness, blanket size, bed set specifications, etc.).
  • The product is damaged during transportation.

Note: Minor color differences between the actual product and images displayed on our website are not considered defects, as they may result from lighting conditions during photography.

Non-Defective Products (Customer-Initiated Returns)

If the product has no defects but you wish to return it for personal reasons:

  • We accept the return request.
  • You will receive a refund of up to 30% of the product value.
  • All return shipping costs must be covered by the customer.

Order Not Received

If you placed an order on our website but did not receive the product, we will issue a 100% refund of the order value in the following situations:

  • The order was never delivered, and we cannot provide proof of delivery.
  • The order was delivered beyond the delivery timeframe stated in our Shipping Policy, without prior notification to the customer regarding the delay.

Exchanges

We do not accept product exchanges. Requests to exchange purchased products for different items will not be approved.

Return Procedure

Before returning any product, customers must provide images or videos of the product so we can assess its condition and determine the appropriate solution.

Defective Products

For defective products, please provide:

  • Images/videos clearly showing the defect.
  • Images/videos of the product with the original packaging, including the Bloom Nestify shipping label.

Please send all required information to support@bloomnestify.com. Within 3–5 business days, we will review your case and respond with the evaluation result and refund process. In the event that the product is defective, we will provide you with a return shipping label so that you can send the product back to our warehouse at no cost to you.

Customers may refer to our detailed guide: How to Report a Product Issue and Request a Return?

Non-Defective Products (Customer-Initiated Returns)

For non-defective products, please email us at support@bloomnestify.com with the following information:

  • Order ID
  • Email address used for the purchase

We will then provide you with our warehouse information and a unique return code. Please use the following return address:

  • Address Line 1: 1985 Del Amo Blvd
  • Address Line 2 / Apt #: Return code generated specifically for your order
  • City: Torrance
  • State: California (CA)
  • Zip Code: 90501

Customers are responsible for all return shipping costs.

After shipping the return, please email us the tracking number so we can monitor the return and process your refund once the product arrives at our warehouse.

Refund Policy

Refund processing time typically takes 5–10 business days from the date a solution is agreed upon via email. This period includes internal processing and bank transaction time.

Defective Products

  • Refund: 100% of the product value

Non-Defective Products (Customer-Initiated Returns)

  • Refund: Up to 30% of the product value

Order Not Received

  • Refund: 100% of the order value

If an order is delayed beyond the delivery timeframe stated in our Shipping Policy and the customer has been notified by email, we will refund 100% of the shipping cost if the customer is not satisfied.

Incorrect Shipping Address Provided by the Customer

If the customer provides an incorrect or incomplete shipping address, resulting in the order being undeliverable, returned, or delayed, Bloom Nestify is not responsible for the delivery failure.

In such cases:

  • The customer is eligible for a refund of up to 30% of the product value only.
  • Original shipping fees and return shipping costs are non-refundable.
  • Refunds will be processed only after the returned product is received at our warehouse (if applicable).

Order Cancellation

If you wish to cancel your order, please review the following timeframes carefully:

  • Cancellation within 12 hours of placing the order → Refund 100% of the order value
  • Cancellation after 12 hours of placing the order → Refund 30% of the order value

Customers may refer to our detailed guide: How to Cancel an Order?

Contact us – Bloom Nestify

  • Email: support@bloomnestify.com
  • Phone: +13159970795
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