How to Report a Product Issue and Request a Return?

If you receive a product that is damaged, defective, or incorrect, please contact us immediately.

Steps to report an issue:

Step 1: Email our support team within the specified return period after delivery. Please refer to our Return Policy for details regarding the return timeframe and eligible return cases.

Step 2: Provide your order number along with clear photos that clearly show the issue. The required images and documentation are outlined in our Return Policy.

Step 3: Our team will review your request and respond within 2–3 business days with further instructions based on your specific case.

Approved returns or exchanges will be processed in accordance with our Return & Refund Policy.

Please note that returned items must be unused and in their original condition unless the issue is caused by a manufacturing defect or damage during shipping.

Thank you very much!